General Information

Order Processing

We use tracked 24 for all orders and we have orders collected daily by Royal Mail, to ensure collections are booked our order cut off is 6pm.

Order's processed before 6pm will be packed and postage then arranged for collection next working day, meaning your order should be delivered the following working day.

Pre-Order Items

We have re-opened our pre-order service, depending on the value of your item you will pay either a £5 to £10 non-refundable deposit on the item and we will then contact you to pay the outstanding balance including any postage costs around 14 days before the stock is expected. This allows us to ship it to you as soon as it arrives.

Please note you will have 30 days to pay, after which the invoice will expire and the order will automatically be cancelled (at which point you’d lose your deposit).

If you don't wish to pre-order but prefer to wait till stock is in hand, then please be aware we will only add stock to the website for sale when it’s either in hand or we are certain it will be with us soon and the prices are fixed. We will tag such stock as "incoming" allowing you to keep an eye on it.

PLEASE NOTE DISCOUNT CODES ARE NOT APPLICABLE TO PRE-ORDERS

Pre-Owned Items

Any items on our pre-owned section have been owned by a previous collector, whilst figures are inspected for obvious signs of damage but are sold as seen, we will not transform them to ensure minimal wear and tear. With this in mind returns will not be accepted for slight imperfections due to being pre-owned

Sometimes the previous owner will have applied decals or insignias, we will not remove these as new owner may want them. If you remove them and it causes damage we cannot be held liable for this.

We have no aftersales with any of the manufacturers for these pre-owned figures so cannot accept returns.

Please ensure you are completely happy with these conditions before purchasing a pre-owned item. If you are not happy with the potential for wear and tear please look at the wide array of brand new items we stock.

Limited Availability

For some limited release items we reserve the right to restrict the purchase of one item per account or delivery address. This is common for FansToys releases, and other brands where they deliberately limit production runs and our ability to acquire stock.

Cancellation Fees

Please note that there are both time and financial costs (such as non-refundable PayPal fees) associated with cancelled orders. Any cancellations will be subject to an administration charge of up to £10 used to offset these costs.

Charges will not be imposed when the stock cannot be fulfilled, and a full refund will be given.

Vouchers

PrimeTimeToyz runs as a voucher programme and will issue discount codes at various points in the year.

Our discount codes are only applicable to in stock items and not pre-orders.

We recommend that you follow our Facebook page, as any voucher will be advertised there, as well as other places.