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SHIPPING POLICY

Unless otherwise stated, all goods will be shipped from UK.  All prices include VAT and shipping charges (to a UK address).  Smaller items will normally be shipped via Royal Mail and larger items via UPS.

We normally ship daily and products are usually despatched and dropped into the shipping system within 24 hours. 

 

If you live in another country, we may be able to ship directly to you, but there will be excess shipping charges payable, in addition to local taxes.  Please message us for a quote.

 

The products will be packed well, but we DO NOT offer a “mint in box” service.  If you are a MIB collector, then we would recommend that you choose an alternative stockist.  Our goods have been imported from various countries and it’s not uncommon to take bumps along the way that are out of our control.

RETURN & EXCHANGE POLICY

As a policy we cannot offer exchanges.  Transformers (official and third party) are renowned for mixed quality control, and it toys were shipped out and returned until the perfect one was found, then the business would fold from shipping (and return shipping) costs and be left with excess used/open returned stock which must be sold at a lower cost.

 

Therefore the stock is all new, and sold in good faith as it comes.  As you’ll appreciate PrimeTimeToyz does not make these products, and have no control over quality. 

 

In terms of problems – we cannot assist with box damage or paint imperfections.  Scratches, chips or overspills will not be considered as faulty by the manufacturers and will not be replaced.  If the manufacturers cannot (or will not) support, then we cannot support.     

 

Where there is a genuine fault, that is in our power to rectify, we will require high resolution photographs, and a description of the problem that we can pass onto the manufacturer.  Please note that we cannot, and will not, act as an aftersales function where you have purchased the products elsewhere. 

 

The aftersales process can be a long one, and usually takes a couple of months.  Parts will ship direct to you (usually from China), and please note there will not usually be any instruction on fitting etc. 

 

In summary please keep in mind that we do not officially represent these companies, and simply sell the stock that people are looking for in the UK.  Most of the products are not licenced, and PrimeTimeToyz are not recompensed for faulty products by the manufacturers – i.e. it is us who are hit for the time and financial costs.  If these costs become unbearable, it becomes pointless trading and the business will simply close, removing another option from the UK market.  

 

The staff at PrimeTimeToyz are also collectors, so trust me when we say that we understand and feel your pain!  But we ask that you understand we’re in this together – without buyers there are no sellers, but it works the other way too.  Thanks