PrimeTimeToyz is a UK-based supplier with a fantastic selection of rare and hard-to-find collectibles.
While we specialize in the latest and greatest Transformers, with a mix of official and unofficial Transformers treasures, our virtual shelves are also packed with a nostalgic mix of other Nostalgia Brands, perfect for fans looking to relive the magic of their childhood or discover something new and unique!
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SHIPPING POLICY
We are a UK based company, all items ship from the UK and we now only ship to the UK due to complexities with taxes on international shipping.
Each order has STANDARD shipping calculated before checkout:
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Orders under 2kg's cost £4.99.
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Orders over 2kg's cost £8.99.
For all our postal options we use Royal Mail “Tracked” where possible, but will use UPS for larger items. We normally ship daily and products are usually dispatched and dropped into the shipping system within 24 hours of payment.
If you live in another country, we may be able to ship directly to you, but there will be excess shipping charges payable, in addition to local taxes. Shipping to the EU directly is not an option due to Brexit. There may be alternatives available please message us for information.
With our STANDARD grade the products will be packed well, but we DO NOT offer a “mint in box” service as STANDARD.
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We cannot guarantee that damage will not happen in transit and we will not be held liable for any minor box damage that occurs in transit.
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If you are a MIB COLLECTOR, then we would recommend that you choose our COLLECTORS grade shipping, which will cost £3 more but will be securely packed to provide the best chance possible of it arriving with you in the same condition that we ship it.
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Where we have multiple items of stock we will choose the best one available, however for one-offs, pre-owned or final stock items we cannot guarantee a MINT box.
If you choose COLLECTOR grade shipping and minor box damage occurs in transport we will accept the sealed item back for a full refund.
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Any lost items will be handled through Royal Mail in the first instance as items are all sent tracked. If Royal Mail are unable to resolve we will take ownership, customer will not be held liable for supplementary costs where item has been lost, delayed or misrouted where no error has been made by the customer.
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RETURN & EXCHANGE POLICY
Exchanges
We do not offer exchanges. However, you retain full rights under UK consumer law to cancel your order within 14 days of delivery for a refund. Transformers (official and third party) are renowned for mixed quality control, and if toys were shipped out and returned until the perfect one was found, then the business would fold from shipping (and return shipping) costs and be left with excess used/open returned stock which must be sold at a lower cost.
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Quality & Condition
All items are sold as new, exactly as received from manufacturers and distributors. PrimeTimeToyz does not produce these items and has no control over factory quality control.
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Faults & Defects
Under the Consumer Rights Act 2015, goods must be:
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Of satisfactory quality
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As described
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Fit for purpose
If your item has a genuine fault, we will assist with repair, replacement, or refund in line with legal obligations. Please provide high-resolution photographs and a clear description so we can liaise with the manufacturer.
Note: Cosmetic issues such as minor box damage or small paint imperfections are generally not considered faults by manufacturers, but we will assess each case fairly. Issues which do not impact the primary function of the item, are not considered defects by the manufacturers and cannot be considered faults by ourselves.
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Aftersales Process
Manufacturer support can take several weeks. Parts may ship directly from overseas and may not include fitting instructions.
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Reporting Issues
Please notify us of any problems promptly.
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Faults: Report as soon as possible for best resolution.
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Change of mind: Notify us within 14 days of delivery to cancel.
Returns for Change of Mind
Items returned sealed and unused will receive a full refund.
Items that have been opened or handled beyond what is necessary to inspect may incur a deduction for diminished value (typically £15 or 15%, whichever is greater).
You are responsible for return shipping unless the return is due to our error.
Return Shipping
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If we made a mistake, we cover return shipping.
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For change-of-mind returns, you pay return shipping.
Refunds
Refunds will be processed within 14 days of receiving the returned goods or proof of return.
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In summary please keep in mind that we do not officially represent these companies, and simply sell the stock that people are looking for in the UK. Most of the products are not licenced, and PrimeTimeToyz are not recompensed for faulty products by the manufacturers – i.e. it is us who are hit for the time and financial costs. If these costs become unbearable, it becomes pointless trading and the business will simply close, removing another option from the UK market.
The staff at PrimeTimeToyz are also collectors, so trust me when we say that we understand and feel your pain! But we ask that you understand we’re in this together – without buyers there are no sellers, but it works the other way too.
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