Cancellations hit small businesses like ours hard, so please only pre-order when you're sure.
If you change your mind, we won't keep your money. Your £10 deposit becomes store credit of the same amount, to spend on anything in the shop, now or later.
If we have to cancel because the maker has cancelled the item, you'll get a full refund of your deposit to your original payment method.
Fully paid orders that are later cancelled may be subject to a cancellation and admin fee of up to £10.
Your final balance (item total plus shipping, minus the deposit you've paid) is invoiced by PayPal. When we know stock is on its way, we'll send your invoice up to 14 days before it arrives. If an item arrives without warning, which happens often with third-party makers, we'll send your invoice as soon as it's here. Either way, you'll have 21 days to pay, and PayPal will send you reminders. If the invoice isn't paid within 21 days, it expires, the order is cancelled and the deposit is lost. If you need a little longer, message us before the deadline and we'll do our best to help.
If you choose Collectors Grade Shipping on your deposit, the extra £3 is charged when you order, and standard shipping is charged on the balance invoice.